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Steve Serrao started their work experience in 1992 at HCA Chippenham Medical Center as Richmond. Steve then moved on to Lucent Technologies/Avaya Communications in 1995, where they worked as an Account Executive until 2002. In 2002, Steve became the Vice President/ CFO at Copy-Fax Digital Office Solutions, a family-owned business founded by Jim and Sherry Serrao. Steve expanded the business to Richmond and represented brands such as Toshiba, Lexmark, and Ricoh.

Steve Serrao attended the University of Virginia from 1986 to 1990, where they obtained a Bachelor of Science in Commerce with a focus on Finance & Marketing.