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Ian Aitchison started their work experience as a Customer Manager at Centrica in 1995 and held this position until 2000. Ian then became a Call Centre Manager at Connect Interactive from 2000 to 2003. From 2003 to 2004, Ian served as Manager of Consulting Services at Datacom Connect. Following this, they worked as the National Contact Centre Manager at KAZ Business Services from 2004 to 2006. Ian then joined COPC Asia Pacific Inc in 2006, where they first served as a Director until 2009 and then took on the role of Chief Executive Officer. Currently, in 2021, Ian is providing strategy, guidance, and support at Service Journey Strategies.

Ian Aitchison obtained their BA degree in Legal Studies and Languages from Edinburgh Napier University between 1990 and 1994. Additionally, they pursued a Certified Implementation Leader certification from COPC Inc. No specific start or end date was provided for this certification.