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Tess Alschibaja is a seasoned professional in customer service and operations, currently serving as the Global Customer Service Manager at Coople UK since March 2022, where leadership of an international team and oversight of B2B and B2C support quality are key responsibilities. Previous roles include Customer Experience Manager at Coople UK, Head of Operations and Managing Director at COUCO EYEWEAR, and Head of Sales & Distribution Europe at PLAYN Eyewear Ltd. Tess's extensive expertise encompasses customer experience strategy, process optimization, and stakeholder engagement across various sectors, including digital staffing and retail eyewear. Early career experience includes roles at Halcyon Gallery and RONIN International, highlighting a strong foundation in operations management and market research. Tess holds a Bachelor's degree from the University of Central Lancashire.