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Ricky Ledbetter possesses extensive experience in technical support and help desk operations, currently serving as a Help Desk Specialist at Cooperative Response Center since October 2021. Prior roles include Computer Support Analyst at Genesco from November 2014 to October 2021, User Computing Analyst at Cracker Barrel from October 2007 to November 2014, and XPS Technical Support at Dell for a brief period in 2007. Ricky Ledbetter holds certifications in A+ and Networking Plus, obtained through education at Tennessee Technology Center at McMinnville from 2004 to 2005, in the field of Computer and Information Sciences.