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Tao Zeng is a skilled ServiceNow Developer with extensive experience in streamlining processes, enhancing system reliability, and implementing best practices across various organizations. Currently employed at Conviso Inc. since April 2024, Tao previously contributed at Convergenz from December 2022 to December 2023, where significant achievements included redesigning emergency contact processes for 7,000 employees and leading upgrades for ServiceNow instances to improve functionality. Prior experience at Infosys involved working on production support for Fortune 500 clients, mentoring developers, and managing critical production upgrades. Tao also completed internships at UnitedHealth Group, focusing on UI/UX improvements and application performance. Tao holds a Bachelor's degree in Computer Science from Vanderbilt University, acquired in 2018.