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Parinay Tiwari is a Customer Success Manager at Convin since August 2023, overseeing a $1M portfolio of B2B enterprise accounts in the US, India, and APAC regions, while designing and implementing Standard Operating Procedures for retention and cross-selling strategies. Prior experience includes serving as Team Leader at Ocrolus from October 2022 to July 2023 and at Vedantu from October 2020 to September 2022, where Parinay led teams focused on enhancing customer experience and satisfaction. Additionally, Parinay worked as a Business Development Associate at BYJU'S from October 2019 to August 2020, contributing to revenue growth through effective lead conversion. Early career experience as a Field Engineer at Linscan Advance Pipeline and Tank Services involved providing cleaning and inspection services to major clients, fostering teamwork in challenging environments. Parinay holds a Bachelor's Degree in Mechanical Engineering from SRM IST Chennai, graduated in 2017.