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Gaurav Agarwal is a Customer Success Manager at Convin since December 2023, bringing a diverse background in project management and customer experience. Previously, Gaurav served as an Implementations Project Manager at Carta, focusing on FinTech solutions, where Gaurav managed multiple implementation projects and automated workflows. Prior experience includes roles at Info Edge India Ltd, where Gaurav progressed from Business Analyst to Assistant Manager – Customer Experience and Product Specialist, optimizing recruitment processes for clients in the IT/ITeS space. Gaurav also gained marketing experience as a Marketing Representative at The Climber and as a Sales and Marketing Intern at Harley-Davidson Motor Company. Gaurav holds a Bachelor of Business Administration in Marketing from Christ University, Bangalore.