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Melissa Michel has held various roles in customer success and support throughout their career at Convex, where Melissa has been involved in the company's mission to develop a full-stack software platform for the commercial services market. Prior to their time at Convex, Melissa worked as a Youth Prevention Coordinator at JUUL Labs, leading age-verification compliance programs. Melissa also has experience in office services and crisis management from their time at Boston Consulting Group. Additionally, Melissa has experience in community economic development and grant management from their time at Peace Corps. Melissa's career has showcased their strong skills in program management, customer support, and community development.