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Richard Brown is an experienced leader in the technology and customer experience sectors, currently serving as Managing Director at converse360 since September 2018, where the focus is on innovative customer service solutions. Previously, Richard held the position of Director at activereach Ltd, spearheading the activeCONNECT digital division, and served as Director of Sales at 365ITMS, driving business growth with a managed service approach. Richard co-founded 5i, establishing it as a leading unified communications and IT integrator in the UK, and began a career at Voyager Networks, where significant contributions were made to the early IP Telephony market as a Territory Sales Manager and Sales Executive.