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Amanda Goss has extensive experience as an Account Manager, having worked for SWAT Systems from January 2009 to March 2023, and currently at Convergence Networks since March 2023. In their role, Amanda is responsible for managing a significant portion of Managed Services clients, defining and refining IT strategies, increasing service margins, and implementing new processes. Amanda excels in managing project budgets, timelines, and client expectations while effectively communicating goals and objectives.