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Joanne Kennedy has over 25 years of experience in customer service and operations management, currently serving as the Global Head of Customer Services at Convera since August 1997. Prior to this role, Joanne Kennedy held multiple positions at Western Union Business Solutions from August 1997 to August 2024, including Global Head of Client Services, UK & EMEA Operations Director, and Head of Customer Relationship Management. This extensive experience underscores a strong expertise in leading customer service initiatives and operational strategies across global markets.