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Maureen S. Pickell, CTC, has worked in the travel industry for more than 25 years. She has worked as a travel agent as well as in airline sales for five different carriers. Most recently, she spent 21 years with Northwest Airlines as its manager of meeting and incentive sales based in Washington, D.C., specializing in the association market.

Maureen holds a Certified Travel Counselors degree from the Institute of Certified Travel Agents and was called on by the Professional Convention Management Association to author the chapter on Transportation for the 3rd edition of its textbook for planners entitled "Professional Meetings Management." The Potomac Chapter of Meeting Professionals International named her the 2000-2001 Supplier of the Year and she has received numerous sales and marketing achievement awards during her airline career.