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Sophia Grace is a seasoned professional in customer success management with extensive experience across multiple organizations. Currently serving as a Senior Customer Success Manager at Contruent, Sophia excels in empowering customers to achieve their strategic objectives while designing scalable customer success processes. Previous roles include Senior Customer Success Manager and Customer Success Manager at Planview, Inc., Head of Customer Success and Engagement at Jigsaw Cloud, and positions at Ellucian, SuccessFactors, and Mavin Booking. Sophia's educational background includes several certificates in communication and organizational leadership, reflecting a strong commitment to continuous learning and development in the field.