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Laurel Bailey is a skilled Customer Advocate Representative at Continuum Global Solutions, where responsibilities include addressing member and provider inquiries regarding benefits and eligibility since November 2021. Prior experience includes serving as a Covid-19 Contact Trace Investigator at MCI from August 2020 to July 2021, focusing on key responsibilities, and working as a Proxy Voting Specialist at Alliance Advisors during two separate periods in 2020, engaging with shareholders on voting matters. Additional roles included an agent position with Direct Interactions as a National Dispatcher, noted for a rewarding experience, and working as a Driver at EDS Service Solutions from May 2018 to May 2020. Laurel Bailey holds a High School Diploma from Duncanville High School (1987-1991) and is pursuing an Associate's degree in Medical Billing & Coding at Ultimate Medical Academy since January 2021.