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Lorna Sunnassee is a seasoned Customer Success Manager with extensive experience in fostering customer relationships and driving engagement across various organizations. Currently at Contentstack since January 2023, Lorna previously held a similar role at SEDNA from October 2021 to September 2022, where customer advocacy and understanding success criteria were primary responsibilities. Prior to that, Lorna served as Client Success Manager at The Opportunity Group, emphasizing client onboarding and long-term relationship building. Lorna's career also includes significant roles at Forrester, first as Senior Customer Success Specialist and then as Senior Client Relations Specialist, where analytical skills were applied to support engagement and client inquiries. Earlier experiences include positions at Dow Jones, Atlas Choice, and Monsoon Accessorize, focusing on data management, marketing, and customer service.