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Matthew Friedman has a diverse work experience spanning over two decades. Matthew started their career in 1999 as a PC Technician, providing technical support for computer systems. Matthew then worked as a Customer Service Supervisor/CS Agent at IDT Global Israel for six years. Following that, they joined CSWW as an IT Support specialist for a year. In 2010, they joined Reimage as a Technical Support/Helpdesk/Remote Access Support agent before moving on to ClickTale in 2011 as an Implementation QA Tester. In this role, they ensured the integration of ClickTale's system with customers' websites and created detailed reports of tests and results. Finally, they joined Contentsquare in 2016 as a Senior Technical Support Engineer. In this position, they handled production issues and customer requests, analyzed information, and managed client and internal expectations.

Matthew Friedman holds certifications as an MCSE and A+. However, no specific information regarding the duration or institution where these certifications were obtained is provided.