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John Harte is a seasoned professional in technical support and account management, currently serving as the Senior Director of Global Technical Support and Technical Account Management at Contentful since September 2022. Previously, John held various leadership roles at ServiceNow from April 2014 to September 2022, including Director of Global Technical Support and Support Account Manager, where responsibilities encompassed the management of global technical teams and enhancing customer support experiences. John's career also includes significant positions at PwC and Westpac, focusing on operational integration and incident management, respectively, as well as roles at HP, Aviva, Trustmarque Solutions, and TMS Development International. John holds multiple ITIL certifications and degrees in Business Administration, Management, and Information Technology from the University of Huddersfield.