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Shelly Estrada has extensive experience in customer service and inside sales, currently serving as the National Accounts Coordinator and Inside Sales Specialist at ConTech Lighting since January 2014. Prior to this role, Shelly worked as a Customer Care Specialist at SunJoy Group, where responsibilities included processing sales orders and managing customer inquiries. Shelly's career also includes significant achievements as a Customer Service Supervisor at Champro Sports, overseeing customer service operations and implementing new processes to enhance customer satisfaction. Earlier roles include positions at Crescent Cardboard and Hilton Corporate Casuals, demonstrating a strong foundation in order processing and account management. Shelly holds a B.A. in Criminal Justice from Northeastern Illinois University, earned between 1992 and 1997.