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As Chief Executive Officer of ContactUS, Bob works collaboratively with the Board of Directors to lead the transformation and growth of the company and ensure its capability to deliver its long-term vision. He oversees and helps to drive the successful implementation of operations, sales and marketing, human resources, technology, and programmatic strategies across the organization. He works to cultivate a strong, credible, and transparent working relationship with clients. With over 25 years of BPO industry experience, Bob has spent the last decade in senior executive roles leading customer service programs throughout a myriad of industries, including financial, retail, telecommunications, cable, utility, automotive, and transportation logistics. Prior to joining ContactUS, Bob successfully executed programs for Fortune 500 and Fortune 50 companies, as well as niche-driven high-growth entrepreneurial enterprises.