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Sheyla Castillo has extensive experience in IT service consulting and management, currently serving as a Consultor Servicios TI at Contacto Integral Asesores C.A. since August 2004. Responsibilities include the design, implementation, operation, and management of IT service centers and customer support systems, utilizing best practices and quality standards focused on customer satisfaction. Previous roles encompass Consultor de Procesos TI and Gerente Servicios TI, involving project execution on a national and international level, process optimization, and service monitoring, all aligned with ITIL standards. Prior experience includes positions at INTESA and Mene Computación y Sistemas, C.A., in IT service analysis and consultancy. Educational qualifications include a Licenciatura in Education from Universidad Pedagógica Experimental Libertador, a Post Graduate degree in Telecommunications Management from Universidad Yacambú, and a TSU in Informatics from IUTV.