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Oscar U. is a seasoned professional with extensive experience in customer service and training, currently serving as a Global Trainer at ContactPoint 360 since September 2021, where responsibilities include transforming raw training materials into dynamic learning experiences focused on soft skills. Prior experience includes a role as a Customer Service Representative III at Medtronic from October 2018 to July 2021, where Oscar developed expertise in SAP ERP and provided comprehensive support for diverse operations across several countries, specifically in diabetes for Chile and Perú. Further background includes positions as a Bilingual Customer Service Representative at InterGlobe Enterprises and several other companies, where Oscar honed skills in customer support and technical troubleshooting. Oscar's career began in the creative field as an actor in RCN TV, complemented by formal education in audiovisual and multimedia production from Universidad Jorge Tadeo Lozano.