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Alvin Reyco Lardizabal is an experienced professional specializing in speech analytics and quality management. Currently serving as Speech Analytics Manager at ContactPoint 360 since July 2022, Alvin focuses on deploying speech analytics, automating processes and reporting, and providing insights into business and customer sentiment. Prior to this role, Alvin worked at Concentrix as a Quality Supervisor - Speech Analytics, managing the deployment of interaction and speech analytics platforms across multiple programs. Alvin's extensive experience at Alorica spanned various roles, including Team Manager, Analyst - Speech Analytics, Reporting Analyst, Collections Specialist, and Technical Support Specialist, demonstrating a robust background in team management, operational metrics, and customer service.