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Lucy Bosher is a skilled product and AI specialist with extensive experience in the telecommunications industry. Currently serving as a Product Specialist for Automated Channels at Contact Energy Ltd since April 2023, Lucy has previously held various roles at One New Zealand and Vodafone New Zealand, focusing on AI solutions and customer engagement. Prior positions include AI Conversation Specialist, Process Improvement Analyst, and Consumer Collections Specialist at Vodafone, where Lucy managed customer accounts and billing issues. Lucy began their professional journey in retail at Farmers Trading Company Ltd as a Retail Sales Representative. Lucy's educational background includes studies at Rangitoto College from 2007 to 2009.