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João Lucas Faria Alves has extensive experience in Customer Success, holding various roles in different companies such as Conta Simples, FreteBras, Sales Hackers, Dock, MBA SEDA Executive Education, PagBank PagSeguro, and Samba Tech. João Lucas has managed teams, developed strategies, and worked with top key accounts in their career. With a background in Social Communication - Advertising and a MBA in Project Management, João Lucas has a strong foundation in communication and strategic planning.