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Karly M. is an experienced IT professional with a diverse background in system engineering and infrastructure management. Currently serving as the IT Infrastructure Manager at Consumer Direct Care Network since September 2020, Karly M. employs problem-solving skills and mentorship in troubleshooting and infrastructure implementation, particularly in Office 365 and Azure cloud solutions. Prior experience includes roles such as Engineer Team Lead and Systems Engineer at Entre Technology Services, where Karly M. oversaw operations and served as a point of escalation for advanced troubleshooting. Earlier positions include supporting clients as a Systems Engineer at Proven IT and a System Administrator at IBM, with foundational experience as a Help Desk Specialist at NiSource. Karly M. holds an Associate of Applied Science in Computer/Information Technology Administration and Management from Ivy Tech Community College - Northwest.