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Kelsy Simpson is an experienced professional currently serving as a Customer and Market Researcher at Constant Contact since January 2014, where key responsibilities include driving innovation through customer feedback, managing surveys to measure sentiment, and providing insights to stakeholders. Kelsy has also held roles as a Program Analyst in Voice of Customer initiatives, Team Lead for Process Improvement, and Customer Engagement Specialist at Constant Contact. Previous work experience includes positions as a Trainer at Freddy's Frozen Custard and Steakburgers and Famous Dave's of America, as well as a Manager at Papa Murphy's International, where Kelsy was responsible for staff training, guest relations, and operational management. Educational background includes attendance at IBMC College from 2007 to 2008.