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Muthanna Kuppanda currently holds the position of Director IT Global End User Operations at Aptean since April 2024, having previously served as IT Manager at Aptean (formerly Consona Corporation) from April 2009. In these roles, Muthanna ensures adherence to service level agreements and implements processes for IT ticket management. Prior experience includes Team Manager at Microsoft from August 2004 to March 2009, where Muthanna focused on customer experience and case resolution, and Technology Consultant at Computer Associates in 2003-2004, handling backup and restore issues. Earlier career experience involves working as Associate Executive at Phoenix Life Insurance Company from August 2001 to March 2003, with a focus on network operating systems. Muthanna holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from PES College of Engineering.