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Rosa Duverge has over 12 years of experience in the financial and customer service sectors. Currently serving as a HUD Certified Housing and Reverse Mortgage Credit Counselor at Consolidated Credit since April 2011, Rosa facilitates the intake and counseling process for various financial matters, including budget management and loss mitigation, while also enhancing communication among clients, lenders, and underwriters. Prior to this role, Rosa worked as a Customer Services Specialist at Asurion from January 2007 to April 2011, addressing insurance claims inquiries and resolving complaints while acting as a subject matter expert for major telecommunications portfolios. Rosa holds an Associate in Science Degree in International Business from Miami Dade College, obtained in 2010.