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Suzette Hines Galasso is an experienced hospitality professional with a robust background in sales, operations, and talent development. Currently serving as the Director of Learning and Development at Conrad Hotels & Resorts since October 2020, Suzette is responsible for the training and development of hotel employees. Prior roles include Cluster Senior Sales Manager at Jumeirah Group, where responsibilities encompassed managing substantial sales targets and developing corporate accounts, as well as positions as Residence Manager and Sales Manager, overseeing operations and client relationships for serviced residences and luxury hotels. With educational qualifications including an MSc in International Hotel and Tourism Management from Oxford Brookes University, Suzette has cultivated skills in account management, client servicing, and strategic sales initiatives throughout a career that spans over two decades in the hospitality industry.