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Jerry Kroes is a Lead Technical Support Engineer (Tier 2 Manager) at Conquer. io, where Jerry manages the Technical Support team. Prior to this, Jerry worked as a Telephony Support Engineer and a Customer Support Engineer at Cisco. Jerry also has experience as a Senior Solutions Engineer and Technical Solutions Engineer at Act-On Software, Inc. Additionally, Jerry has worked in various management roles at Peet's Coffee & Tea and Pieces Pizza by the Slice. Jerry's educational background includes a degree in Comptia A+ from TechSkills of Sacramento and studies at Sacramento City College.