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Shiva Kandula began their career in 2006 as a Sr.VOICE SUPPORT OFFICER at Knoah Solutions. They then moved on to DELL INTERNATIONAL, where they worked as a Sr.Tech Support Expert from 2007 to 2009. In 2010, Shiva joined IBM India Private Limited as an Incident Manager, a role they held until 2016. They then transitioned to the position of Service Management Lead at IBM INDIA from 2016 to 2021. In 2018, Shiva took on the role of Integrated Service Manager at IBM India Private Limited, which they held until 2021. From 2021 to 2023, they served as a Service Delivery Manager at Kyndryl. Currently, Shiva works as a Client Success Manager at ConnX Inc.

Shiva Kandula completed their Bachelor of Technology (B.Tech) degree in Mining at Kakatiya University from 2002 to 2006. Additionally, they obtained several certifications, including "Microsoft Certified Azure Fundamentals" and "Microsoft Certified: Azure Fundamentals" from Microsoft in October 2022. They also acquired certifications such as "Cloud Service Management and Operations Explorer" and "IBM Garage Methodology Explorer" from IBM in June 2021. Furthermore, Shiva obtained the "IBM Quantum Conversations" certification from IBM in December 2019 and the "ITIL Intermediate" certification from AXELOS in March 2016. They have additional certifications from IBM, including "Cloud Service Management and Operations - Foundations," "IBM Agile Explorer," "IBM Data Driven & Multi-Cloud Storage Strategy v1," "IBM MENTOR," "Watson Assistant Foundations," and "Watson Conversation Service Foundations," with specific details of the obtained month and year not provided.