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Ashley Thomas is a Long Term Capacity Planner at BCD Travel, currently serving as a Workforce Manager at Connexus. Prior to these roles, Ashley was a TPC at Service King Collision and a Business Analyst II at PennyMac Loan Services, LLC. With experience as a Business Analyst II at IGS Energy, Workforce Management Specialist at MAXIMUS, Help Desk Analyst, and Consumer Repair at CenturyLink, Ashley has a strong background in analyzing and reporting call center performance, forecasting models, scheduling, and providing technical support. Ashley holds an Associate's degree in General Studies from Jackson State University.