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Marc Sylvester is currently the Vice President & Business Line Manager at Connext Global Solutions, where Marc works with clients to build, train, and manage customer experience teams offshore. Marc has extensive experience overseeing customer service and technical support teams at companies such as Breezeline, Atlantic Broadband, MetroCast Cablevision/Harron Communications, and Comcast. Marc holds a Bachelor's degree in Business Management from the University of Phoenix.