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Steve Grivas is a seasoned professional in the telecommunications and contact center industries, currently serving as a Senior Sales Engineer at Connex Telecommunications Inc since January 2024. Previously, Grivas spent over a decade at CIBC, advancing from a Contact Centre Consultant in Technology Advisory to a Senior Manager overseeing Omni Channel Solutions, which included key customer journey technologies. Prior experience includes roles at CGI as a Senior Consultant and Senior Solutions Architect, where contributions spanned customer experience management and technology lifecycles across various sectors. Other notable positions include managerial roles at Minacs and Sitel, and business development leadership at Sprint Canada and TeleTech. Grivas holds a degree from McGill University.