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Dawid Kacprzak is an experienced Contact Center Solution Consultant specializing in Genesys Cloud and customer experience optimization. Currently serving as a Principal Contact Center Solution Consultant at Orange Business and a Senior Contact Center CX Consultant at Connex Telecommunications Inc., Kacprzak has extensive expertise in managing and integrating Genesys Cloud with CRM systems. As the owner of Pilvi Contact Center and former Contact Center Solution Architect at Cludo Contact Center, Kacprzak has demonstrated leadership in project management, solution analysis, and telecommunication engineering. Kacprzak's career began as a Call Center Engineer at Call Center Poland, progressing through various positions where skills in call recording systems and PBX maintenance were developed. Kacprzak holds a Bachelor's degree in Project Management from Akademia Nauk Stosowanych Mazovia.