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Max Cooper-Dowda is an accomplished professional with extensive experience in support services and customer support. Currently serving as Team Lead in Support Services at ConnectWise since March 2022, Max oversees operations for BrightGauge. Previously, Max worked as a Customer Support Specialist at BrightGauge Software from September 2020 to March 2022, and prior to that, held the position of Business Knowledge Specialist at ConnectWise from May 2013 to September 2020. Max holds a Bachelor's degree in Management Information Systems from Eckerd College, earned in May 2012.