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Ilona Balsiukaite, CFE, currently serves as Fraud Manager at ConnectPay, where responsibilities include designing and implementing fraud detection and prevention strategies. Prior to this role, Ilona worked as a Fraud Analyst at Ferratum Group, focusing on creating credit fraud reporting processes and analyzing fraudulent activities. Ilona's experience also encompasses positions at Western Union as a Senior Specialist in Workforce Management and AML Compliance Specialist, where monitoring transaction activities and ensuring optimal SLAs were key tasks. Additional roles include Non-Payment Claims Specialist at Western Union and Internet Campaigns Coordinator at Inspired UM, alongside an internship as a Data Analyst at the Lithuanian Social Research Institute. Ilona holds a Master's degree in International Project Management and a Bachelor's degree in Econometrics from Vilnius University.