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Ken Borteel is an experienced professional in online sales and customer service, currently serving as the Online Sales Manager at Connections since May 2015. In this role, Ken focuses on enhancing customer experiences in the digital realm, striving to create emotional connections that foster brand loyalty. Previously, Ken held positions including Customer Service Center Manager, where a significant sales increase was achieved through proactive team restructuring, and Digital Officer, addressing challenges in the evolving digital landscape. Ken's earlier experience includes online business development at bmgroup, focusing on social media management solutions, and serving as Online Manager at Airstop, where Ken led website development initiatives. Ken began a career at Connections in 2003 as Office Manager at the Airport Agency, overseeing daily operations at Brussels Airport.