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Pam Underhill has a diverse background in service delivery and revenue management, currently serving as the Service Delivery Performance Manager at Connecticut Water since January 2018. Previously, Pam worked as a Revenue Analyst at Aquarion Water Company from August 2007 to January 2018, and held the position of Director Revenue Assurance at Black Box from 2004 to 2007. Prior experience includes Maintenance Contract Manager at NextiraOne, where national maintenance contracts and profitability were managed, and Programs Manager at Staples Communications, focusing on executive reporting and sales operations. Pam’s career began at Executone in various roles from November 1993 to February 2000. Pam holds a Bachelor of Science degree in Business Administration and Management from the Questrom School of Business at Boston University.