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Joyce Burgess is a Clinical Auditor at ConnectiCare, with previous experience as a Quality Reviewer and HEDIS Outreach Coordinator at Aetna. Joyce also held various roles at Aetna including Director of Quality Management and Medicare Case Management Supervisor. With a background in nursing from St Francis Hospital School of Nursing, Joyce has a strong foundation in healthcare and has conducted clinical audits, managed case management teams, and provided diabetic disease management. Burgess has a long-standing career in healthcare with a focus on quality management and clinical operations compliance.