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Carrie Elkhay is an experienced operations knowledge manager at ConnectiCare since March 2019, where responsibilities include collaboration with stakeholders to enhance workflows, training materials, and processes across various operational areas, including claims and customer service. Carrie also manages call center operations, serving over three million customers in the New York tristate area. Prior to this role, Carrie worked at MetLife from September 2011 to March 2019 as a senior disability training consultant and call center manager, focusing on training development and needs analysis for various disability products. Education includes a Bachelor of Science in Criminal Justice from Northeastern University and a certificate in Paralegal Studies from the University of Hartford.