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Heather is responsible for strategy development and implementation of programs that impact Digital Inclusion for all people in all places. She provides project management services including identification of program challenges and goals as well as day-to-day oversight and funding research.

Heather served on the Federal Communications Commission’s (FCC) Advisory Committee on Diversity and Digital Empowerment (ACDDE) from 2017 to 2021 and, in November 2021, was appointed as Chair to the rechartered committee which was redesignated as the Communications Equity and Diversity Council (CEDC).