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Erica O'Connor has extensive experience in human resources and people services. Erica is currently working as the Director of People Services at Congruex since July 2023. Prior to this, they served as the Human Resources Director at Geotechnology, LLC from April 2022 to July 2023 and as the Human Resources Manager from September 2019 to April 2022. Erica also worked as a Human Resources Manager at Studio-M from April 2013 to September 2019 and at EFC International from September 2011 to April 2013. Before that, they held roles as a Benefits Administrator and Recruiter at Magellan Health Services from February 2009 to September 2011 and from March 2007 to January 2009, respectively. Additionally, Erica worked as an Employment Rep at Home Decorators Collection from December 2005 to March 2007, as a Contract Recruiter at AAIM from July 2005 to December 2005, and as an Employment Representative at Brown Shoe Company from October 2000 to September 2005.

Erica O'Connor obtained a Master of Science - MS degree in Human Resources Management from Lindenwood University in 2020. Prior to that, they earned a Bachelor of Arts degree in Industrial and Organizational Psychology from the University of Missouri-Saint Louis. Erica also holds an Associates of Arts degree in Psychology from a Community College. In addition, they received a certificate in Diversity, Equity and Inclusion in the Workplace from USF Corporate Training and Professional Education in 2021.