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Jamal Issa is a skilled Business Analyst with extensive experience in various roles across notable organizations. Currently employed at Condatis since May 2023, Jamal collaborates with stakeholders to identify business models, document requirements, and engage with customers and partners. Previously, as a Senior Business Analyst at Avaloq from December 2018 to April 2023, Jamal focused on defect analysis, requirement gathering, and coaching junior staff while contributing to solution design. Additional roles include freelance contracting, IT coordination and business analysis at Social Care Alba, and an early career as a Junior Business Process Analyst at Souccar for Electronic Industries. Jamal holds a Master of Science in Business Information Technology from Edinburgh Napier University and a Bachelor of Science in Management of Information Systems from the Higher Institute of Business Administration.