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Ryan Bailey is a Technical Services Manager at Concord Group Insurance since April 2022. Prior to this role, Ryan worked at Aries Systems from January 2013 to April 2022, where Ryan held various positions including Software Engineering Lead, Senior Software Engineer, and Software Engineer. With a background in MVC Applications and system support, Ryan has experience in developing applications and providing technical assistance to users. In their current role, Ryan is heavily involved in the hotfix process and enhancing application features based on Project Management specifications.