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Matt Shultz is an experienced IT professional currently serving as End User Support Manager at Concora Credit since September 2017, where responsibilities include leading a Senior IT support team, managing complex technical issues, and ensuring timely resolution of critical incidents. Previous roles at Concora Credit encompass Lead Sr. IT Support Specialist, Sr. IT Support Specialist, Unit Manager, and Assist Queue Representative, each demonstrating expertise in IT support, team management, and customer service in high-pressure environments. Prior experience includes a supervisory role at Signet Jewelers from May 2013 to September 2017, focusing on customer service and credit authorization. Matt Shultz holds an Associate of Arts degree from The University of Akron and a High School Diploma from Akron Early College High School.