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Jessica Tollen is a seasoned professional with a background in case management and quality assurance. Currently serving as a Veterans Case Manager and previously as an Administrative Assistant at Concern for Independent Living since August 2019, Jessica has demonstrated a commitment to supporting independent living for vulnerable populations. Prior experience includes the role of Quality Management Coordinator at Little Flower Children and Family Services of New York from June 2013 to July 2019, as well as customer service with Insurance Auto Auctions. Early career roles at Hartwick College included Open House Representative, Secretary, and Orientation Leader, showcasing strong organizational and communication skills. Jessica holds a Bachelor of Arts in Psychology from Hartwick College, earned in 2012.