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Rich Kaiser is a seasoned leader in customer experience (CX) solutions with expertise spanning various industries. Currently serving as Director of Global Solutions and Technology Partnerships at Concentrix since November 2017, Rich focuses on automating solutioning processes to enhance value delivery. Previously, Rich led CX Solutions for Healthcare and Government at Concentrix, improving public services and healthcare outcomes. With a longstanding career at Convergys, Rich held several key positions, including Director of CX Solutions for Media and Entertainment and Senior Strategist, where Rich developed tailored solutions for complex sales opportunities. Rich's professional journey began in customer service management at Publix Super Markets and technical drafting at RAND Corporation, complemented by a Bachelor of Science in Business Administration from the University of Florida and an Associate in Science in Interior Design Technology from Seminole State College of Florida.