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Phumla Tshabalala is an experienced operations executive with a strong background in leadership roles across various organizations. Currently serving as Director of Operations at Concentrix, Phumla has previously held significant positions including Chief Operations Officer and Managing Executive for Lending & Education Business Solutions at Fundi SA. Additional experience includes serving as Head of Client & Intermediary Service Interactions at Momentum, Managing Executive of Contact Centres at Innovation Group, and Sales and Services Senior Manager at HomeChoice. This diverse experience showcases expertise in operational management, client service, and sales strategy.