ÂÜÀòÂÒÂ×

Marcus Eriksson is an experienced professional in training and quality management within the customer service industry. Currently serving as Associate Director Training and Quality at Concentrix since January 2024, Marcus previously held the position of Regional Head of Quality and Head of Training and Quality for a Telco account at Webhelp. With earlier roles including Quality Manager at Webhelp, Workforce Manager at Etraveli, and Analysis and Reporting Manager at Sykes Sweden AB, Marcus has developed a strong background in workforce management, performance analysis, and team leadership. Education includes a Master of Science in Business Administration, Marketing from Linnaeus University and additional studies at the University of Aberdeen and Berghs School of Communication.